Last updated June 2026

Refund Policy

This Refund Policy explains how Cleanzzers handles cancellations, service concerns, and refund requests.

General Refund Policy

Cancellation Policy: Should the cleanzzers cancel the booking, the customer will be entitled to a full refund or the option to reschedule the service to a mutually agreeable date.
Because our services are scheduled and performed on-site, refunds are handled on a case-by-case basis.
If you believe there is an issue with the service provided, please contact us as soon as possible so we can review the situation.

Cancellation Policy: Please note that the registration fee is non-refundable if the service is cancelled by the customer after booking.
Compensation Policy: In the event that the agreed-upon scope of work is not completed by the company, the customer shall be entitled to compensation ranging from 5% to 10% of the total bill.
If you cancel or reschedule before the cleaning team begins work, we will do our best to accommodate your request fairly.
Advance notice helps us reschedule staff and may improve the chance of a refund or credit, depending on the booking situation.

If you are not satisfied with the completed service, please let us know immediately so we can inspect the concern and try to resolve it.
When appropriate, we may offer a re-clean, correction, partial refund, or service credit based on the circumstances.

Approved refunds, if any, will be processed back through the original payment method whenever possible.
Processing times can vary depending on the bank or payment provider used for the transaction.

Talk to us right away and we’ll help review the issue and work toward a fair solution.